Connect with Shama

Ask Shama: To delete or not delete? How to handle negative comments

Dear Shama,

I lead the social media presence for our company, which includes managing our Facebook page. Recently my boss spotted a negative comment on the page and asked me to remove it immediately. Before this incident, I’d been responding to all comments. My boss is concerned that our investors and even future customers may perceive us differently due to comments left by a few individuals. …